You can start a support issue by sending a mail to support@thesimsresource.com.

Before You Submit a Support Issue!

Please take a look here for common issues:

1. If you have a problem with your Origin/EA account or with activating the game itself, you should contact EA official support (https://help.ea.com/en/)
2. If you have questions about gameplay, you can ask for help in our forums: http://forums.thesimsresource.com/
3. If you wish to cancel the auto-renewal of your VIP membership or you have problems with logging in, take a look here: https://www.thesimsresource.com/helpcenter/view-post/post/22909/
4. If you need help with installing custom content, take a look here
   Sims 1 (https://www.thesimsresource.com/helpcenter/view-post/post/23072/)
   Sims 2 (https://www.thesimsresource.com/helpcenter/view-post/post/23073/)
   Sims 3 (https://www.thesimsresource.com/helpcenter/view-post/post/23074/)
   Sims 4 (https://www.thesimsresource.com/helpcenter/view-post/post/26847/)
5. If you have noticed a problem with individual downloads, please use Report item on that specific creation.
6. If you need help with submitting creations, please send a message through the submission message system.

Our general Helpcenter page might also give info on other common issues: https://www.thesimsresource.com/helpcenter/posts/category/helpcenter.

About The Sims Resource

The Sims Resource is fully owned and operated by:

Enthusiast Gaming (TSR) Inc.