You can start a support issue by sending a mail to support@thesimsresource.com.
Please take a look here for common issues:
Report itemon that specific creation.
Our general Helpcenter page might also give info on other common issues: https://www.thesimsresource.com/helpcenter/posts/category/helpcenter.
The Sims Resource is fully owned and operated by:
Enthusiast Gaming (TSR) Inc.