TSR CC Manager - troubleshooting an archive

If you're receiving errors in your TSR CC Manager log about archives (go to SETTINGS and click REPORT A BUG to see your log) then this article should help. 

NOTE: due to an archive file-size bug as of July 2021, unless your game simply won't start, we don't recommend you try this if you have many Gigabytes of content because the bug packs all your files into one giant archive when restoring your files.  We hope to have this fixed soon but, in the meantime, only use this procedure if your game simply won't start and you need to find the faulting file, or you only have a few hundred files.


1. Back up first

Before you begin, always back up of the following folders.  Close both the CC Manager and your game before doing this:

  • Documents\Electronic Arts\TSRCCManager
  • Documents\Electronic Arts\The Sims 4/Mods\TSRLibrary
  • The TSR applications folder lusually located on your C drive
    • Windows: C:\Users\[your-windows-username]\AppData\Roaming\TSR CC Manager
    • Mac OS: Library\Applications\TSR CC Manager


2. Uninstall all CC Manager content

Uninstalling will not delete your content; it will simply remove it from your game and out of the Library folder (the archives), and back to the Downloads tab.

  • Go to the CC Manager's LIBRARY tab and tick both ENABLED and DISABLED files
  • Click UNINSTALL for everything (leave nothing behind - this is very important)


3. Clear out the TSRLibrary folder

Go to Documents\Electronic Arts\The Sims 4\Mods\TSRLibrary and empty everything left behind in there.  Mostly, there will be 1Kb archive files which will be empty.  Anything bigger will contain lost and/or faulty content the CC Manager was not able to manage, and so should also be deleted.


4. Reinstall your downloads

  • Now go to the CC Manager's DOWNLOADS tab to reinstall your files
  • If you have many files, we recommend you install in small batches and test that your game will start periodically
  • If you were having a problem with specific files but you don't know which content it was, just install a few at a time and test your game in between - keep repeating this until your game fails.  


5. If your game fails after reinstalling

If your game fails, the faulting file will be one of those in the last batch of files you installed since the game last started successfully.

  • On the LIBRARY tab, DISABLE those files you installed in the last batch
  • Now untick DISABLED at the top  so only enabled files are showing.
  • Uninstall all enabled files.
  • Once you have 0 enabled files, display all your disabled files again.  
  • Enable 1 file only and start your game
  • Keep doing this until the game failes.  The last file you enabled will be the faulting file which you will need to remove completely.


6. Help us to help the community

If you do uncover a faulty file, before you uninstall it, click the item in CC Manager, then click on the View on TSR link.  On the page there will be a REPORT option - please report the file and our Submissions Team will investigate it and, if a fault is found, work with the artist to have the file repaired.

More from this Author

Terms of Use Advertise on TSR Privacy policy I paid - so where is my VIP? TSR CC Manager - important folders
Download blocked
Please turn off your ad-blocker to download.
If ads are a problem you can become a VIP member and enjoy an ad-free site.

Getting this message with no ad-blocker active?
Go here for help .
This Features requires a TSR Account.

Create a free account or go for the full VIP experience

Already have an account? Log In

Create Your Free Account
Free Account Benefits:
  • 33% less wait time (10s vs. 15s)
  • Advanced Search & Filters
  • Share your creations & stories
  • Follow your favorite Artists

You can sign up for VIP once your account is created. VIP Memberships goes towards paying our Artists & improving the website.

VIP Membership Includes:
  • Download CC & Required items with just one click
  • No ads & No Wait TImes
  • 14 Day Early Access to Early Access Content & 3 Day Early Access to the Resource
  • Organize & manage your CC Downloads using The Sims Resource CC Manager
  • Mark your favorites
  • VIP Exclusive Discord - Chat with your favorite Artists & Discuss everything Sims!
  • Download Basket & Download History, Infinite Scrolling & More
  • Access to new VIP Perks & Features as they are released
Learn More
Download Basket
Basket example
As a VIP member, you can add up to 1 Gb of custom content in your Download Basket and download it all together in just One Click.
Start your VIP membership for as low as $3/Month.
TSR CC Manager
Basket example
As a VIP member, you can One Click download, install and manage your custom content fast and easy with the TSR CC Manager.
Start your VIP membership for as low as $3/Month.
.edu Email detected
It looks like you're trying to register with an email from your educational facility. .edu emails don't tend to allow TSR emails through the gateway. As a result:
  • you won't be able to reset your password should you forget it
  • you won't able to change your email address later
  • if you need to contact Support, our Support Team will not be able to reach you.
We strongly recommend you choose a personal email address.
VIP Members get 3 Days Early Access
VIP Early Article Access
The Magazine will be publicly available on July 23, 2021. Don’t want to wait? Get VIP Membership and Read it Now!
Update Email Address:

In order to unlink your account, you must set a password
Password Again: