TSR CC Manager - troubleshooting the wrong game path


By default, the TSR Custom Content Manager will set up your downloads to install to Documents\Electronic Arts\The Sims 4 (or other game version number).  This is the folder created by the game for custom content and so the CC Manager must use that same path.  

However, there can be issues when inadvertently selecting the wrong path, or installing a new version of the CC Manager over an older version that was already using the wrong path.  When this happens, much of your content will be missing and the log will often be full of "Failed to get file" errors.

Once the wrong path has been set, it cannot be changed within the CC Manager easily so you will need to follow this guidance.

The following steps use Sims 4 as an example, but the same applies to other game versions too, so just substitute '4' with your game...

 

Uninstall existing CC Manager content

  1. Open the TSR CC Manager
  2. Click the LIBRARY tab
  3. Tick both Show Enabled and Show Disabled boxes
  4. Uninstall EVERYTHING - including sets as well as their individual items (your files won't be lost - they're just moved from LIBRARY to DOWNLOADS, and removed from your game temporarily).  Make sure everything is uninstalled.

Look for any incorrect folders

  1. Open your Documents\Electronic Arts\The Sims 4\Mods folder
  2. If there is another Mods folder inside your Mods folder, delete it (this results from a previous wrong path setting)
  3. Open the TSRLibrary folder and delete everything inside it

Uninstall the TSR CC Manager from your computer

  1. Now uninstall the TSR CC Manager from your computer (your downloads will not be affected if you followed the above steps correctly)
  2. Go to the following location and delete the TSR CC manager folder from the following folder:

    Windows: C:\Users\[your-username]\AppData\Roaming
    Mac OS: Users\[your-username]\Applications\  or  [your-username]\libary\applicationsupport\

    Note: you might need to show hidden folders in Windows or MacOS if you can't find the folder.

Reinstall the TSR CC Manager

  1. Now install a fresh copy of the CC Manager (we recommend you download the latest version)
  2. Choose the game it is to manage when prompted
  3. Do not attempt to change the default game directory path
  4. Go to the DOWNLOADS tab and reinstall your content.

 

A note about Onedrive

If your Documents folder is sat in a OneDrive path, then Microsoft's OneDrive is backing up this folder.  PLEASE ALWAYS pause OneDrive synching before downloading anything with the CC Manager.  This is VITAL.  If you don't, OneDrive will lock the file to back it up, and the installation with CC Manager will be interrupted, breaking the file completely.

Download blocked
Please turn off your ad-blocker to download.
If ads are a problem you can become a VIP member and enjoy an ad-free site.



Getting this message with no ad-blocker active?
Go here for help .

You still have in credit - why not treat yourself to some VIP?

No, thanks, not now Go to shop
Download Basket
Basket example

As a VIP member, you can add up to 1 Gb of custom content in your Download Basket and download it all together in just one click.

Start your VIP membership for as low as $3/Month.

Favorites
Basket example

This feature requires a free account - do you want to sign up now?


As a registered member, you can add up to 10 items in your favorites list.
As a VIP you can add up to 1GB of favorite items and download them all in one click.

Favorites

You free quota has been reached. As a free member you can have up to 10 items on your favorites list.

Favorites example

For as low as $3/Month you can:

  • Have unlimited favorites
  • Download all favorites in one click
  • Add favorites to the download basket
  • Download all selected favorites with the TSR CC Manager

Saved searches

Why not save your search and let us alert you when new matching downloads become available? All this and more for just $3 / mo!.

Upgrade Your Subscription
Get 4 free months of VIP at The Sims Resource by upgrading to an annual plan for just $24!
Upgrade Your Subscription
Get 4 free months of VIP at The Sims Resource by upgrading to an annual plan for just $24!
Upgrade Your Subscription
    Selected Payment Method:
    $24 will be charged to the selected payment method.
    TSR CC Manager
    Basket example
    As a VIP member, you can One Click download, install and manage your custom content fast and easy with the TSR CC Manager.
    Start your VIP membership for as low as $3/Month.
    .edu Email detected
    It looks like you're trying to register with an email from your educational facility. .edu emails don't tend to allow TSR emails through the gateway. As a result:
    • you won't be able to reset your password should you forget it
    • you won't able to change your email address later
    • if you need to contact Support, our Support Team will not be able to reach you.
    We strongly recommend you choose a personal email address.
    OK
    Generate Gift Card Promotion

    VIP Members get 3 Days Early Access
    VIP Early Article Access
    The Magazine will be publicly available on May 20, 2022. Don’t want to wait? Get VIP Membership and Read it Now!
    Update Email Address:
    E-mail*:

    In order to unlink your account, you must set a password
    Password:
    Password Again:

    Download Basket

    - items + - item(s) with required items

    Total size: - of 1GB ( left)

    Sort by
    Date, new to old
    • Date added to the basket
    • Name of creation
    • Artist name
    • Date item published
    • Size of the creation
    Asc
    • Asc
    • Desc
    Filter
    All items
    • All items
    • Selected only
    # Item Name
    Artist
    Date Added
    Item Type
    Size
    Please wait - loading...

    Download Basket

    Sort by
    Date, new to old
    • Date added to the basket
    • Name of creation
    • Artist name
    • Date item published
    • Size of the creation
    Asc
    • Asc
    • Desc
    Filter
    All items
    • All items
    • Selected only
    Please wait - loading...

    - items + - item(s) with required items

    Total size: - (1 GB Maximum)

    Please don't solicit our artists for other work, joining other sites or seeking to take and upload their work elsewhere. This is something we don't allow.

    This is a VIP feature only. Unlock everything by joining our VIP supporters plan today!
    Favorites example

    Limited Time Offer
    Now extended to 21st March!

    For a limited time only, we’re giving away a free Shockwave game to anyone signing up to our annual VIP premium access plan!

    Choose your free game!

    1
    2
    I don’t want a free game - just send me my VIP!
    Buy my annual VIP pass for giving me premium access to The Sims Resource and send me my free game!

    Your game code will be emailed to after you complete your purchase

    Want your game code to be sent to a different email? Click here to change

    *Note: games are non-refundable once this plan is purchased. Any refund we issue under our usual Terms Of Service will have the retail value of $6.99 deducted from the refund price.


    Limited Time Offer
    Now extended to 21st March!
    Are you sure you don't want a free game?

    Thanks! Someone from Support will be in touch very soon!

    Replies are normally within 24 hours and often a lot sooner.

    Ensure that you add support@thesimsresource.com to your email safe-senders list!

    Want to add this item to your Basket?

    Learn More about VIP
    Want to install with CC Manager?

    Learn More about CC Manager
    By Artist Name
    Published November 15, 2022 •
    Download Now Downloaded View More Details See More and Download Now CC Manager CC Manager Add to Basket Add to Basket Please wait - adding... Added to Basket Delete from Basket Please wait - adding...