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GENERAL

 

VIP subscriptions There is occasionally a short delay between payment and VIP activation (especially around midnight CET).  This is normal and your VIP should be active shortly (often within minutes).  Some local payments such as Sofort and Giropay might take a little longer.

  

SERVICE

 
Website No problems reported.   
Account services No problems reported.  Email problems?  Please see our Email Help page.
Apps New version of CC Manager (1.10) released.  Konwn issues: some Sims 3 content will not work properly (lot and Sims) and Sims 3 clothing installing colour options as separate items.
Basket No problems reported.
Download servers No problems reported.
Forum services No problems reported.
Submissions service No problems reported. 
Subscription services  No problems reported. Please see our Payment Help page if your payment won't go through
Support Normal service - expect a reply within 24 to 48 hours.

  

Problems?

If you have an issue to report that hasn't been listed above, please contact customer support.

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